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STANDARD TELEPHONE
USER GUIDE
iDCS 500
DIGITAL COMMUNICATIONS SYSTEM
November 2001
Samsung Telecommunications America reserves the right without prior notice to revise infor-
mation in this guide for any reason. Samsung Telecommunications America also reserves the
right without prior notice to make changes in design or components of equipment as engi-
neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
liabilities for damages arising from the erroneous interpretation or use of information presented
in this guide.
NETWORK FORWARDING
Call Forward Unconditional ....................................................13
Call Forward Busy....................................................................13
Call Forward No Response......................................................13
DIALING FEATURES
Speed Dialing ..........................................................................14
Programming Personal Speed Dial Numbers ........................14
Last Number Redial ................................................................14
Save Number with Redial ........................................................14
Pulse to Tone Changeover ......................................................15
ABOUT THIS BOOK
PAGING AND MESSAGING
Making an Internal Page..........................................................16
Making an External Page ........................................................16
All Page ....................................................................................16
Meet Me Page/Answer ............................................................16
Call Park and Page ..................................................................16
Retrieving a Parked Call ..........................................................17
Setting a Message Indication ..................................................17
Returning Messages ................................................................17
Canceling a Message ..............................................................18
Programmed Messages ..........................................................18
This booklet provides instructions for using an industry standard single line
telephone set with the iDCS 500. A variety of single line sets from many dif-
ferent manufacturers are available. Check with your service and installation
company to ensure proper operation with the iDCS 500 system.
Please take the time to study this guide and to become familiar with the op-
eration of your standard telephone. Keep it handy. You may need to look up
instructions for infrequently used features.
Learning to use your telephone correctly will make everyday telephone com-
munications a breeze.
This book is written based on the factory default settings for the feature
access codes. Sometimes, due to programming requirements, these codes
may be changed. If you find that a feature code does not work as described
in this book, please contact your installation and service company to deter-
mine the correct code.
CONVENIENCE FEATURES
Do Not Disturb ........................................................................19
Door Phone Calls ....................................................................19
Account Codes ..................................................................19–20
In/Out of Group ........................................................................20
Locking your Station................................................................20
Changing your Station Passcode............................................21
PERSONAL SPEED DIAL LIST ..................22–23
1
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.
THINGS YOU SHOULD KNOW
USER ORIENTATION
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
Lifting the handset on your telephone will provide iDCS 500 dial tone. This is
also referred to as internal or intercom dial tone. To get an outside line from
the telephone company, dial an access code, usually the digit “9.” To call an-
other station in your system, simply dial its extension number. See your sys-
tem directory list for other access codes and extension numbers.
DIAL TONE
CONTINUOUS
Ringback Tone—Indicates the station you dialed is ringing.
HOOKFLASH
Throughout this guide, you will see references to “hookflash.” A hookflash is
a momentary operation of the hookswitch required for a feature operation.
Some telephones have a FLASH key. This key may be pressed instead of
the hookswitch.
RINGBACK TONE—1000 ms ON/3000 ms OFF
CONTINUOUS
Busy Tone—Indicates the station you dialed is busy.
C.O. LINES
BUSY TONE—500 ms ON/500 ms OFF
CONTINUOUS
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” These C.O. lines are accessed by dialing an
access code. For example, dial 9 to get a local outside line or dial 80–89 for
other line groups. Each line in the system is numbered beginning with 701,
and then 702, 703, etc. To get a specific line, dial its three digit line number.
If Least Cost Routing (LCR) is programmed into the system, you will only be
required to dial 9.
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
FOR TEN SECONDS
DISTINCTIVE RINGING
iDCS 500 provides distinctive ring patterns to your phone:
Transfer/Conference Tone—Indicates your call is being held and you
can dial another party.
• Outside calls have a single ring tone repeated.
• Intercom calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring
tone repeated.
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONTINUOUS
Confirmation Tone—Very short beeps followed by dial tone indicate
you have correctly set or canceled a system feature.
CONFIRMATION TONE—50 ms ON/50 ms OFF
FOR ONE SECOND
(programmable)
2
3
RECALL DIAL TONE
OUTSIDE CALLS
Hookflash and then dial 18 to disconnect your outside call and receive tele-
phone company dial tone for a new call.
MAKING AN OUTSIDE CALL
BUSY LINE QUEUING WITH
CALLBACK
If you receive a busy signal when you select an outside line:
• Lift the handset and receive internal dial tone.
• Dial a C.O. line or line group access code.
• Receive outside dial tone and then dial the telephone number.
• Finish the call by replacing the handset.
• While on that call, hookflash, receive transfer tone and dial 44.
• When the line becomes free, the system will call you back.
• Lift the handset, receive dial tone and dial the telephone number or
the speed dial number again.
If your system is programmed to require an authorization code before making
a call:
• Dial ✱ and a valid code. You will hear confirmation tone, followed by
dial tone.
• Select a C.O. line.
NOTE: A callback will be canceled if it is not answered within 30 seconds.
If your system is programmed to require an account code before making a
call:
• Dial 47 and a valid code.
• Hookflash and receive transfer tone. Select a C.O. line.
For more information see your system administrator.
ANSWERING AN OUTSIDE CALL
• Lift the handset. You are automatically connected to the ringing call.
• Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To an-
swer calls ringing this device, dial 67. This device can operate in any system
ring mode.
SENDING A FLASH
While you are on an outside call, hookflash, receive transfer tone and dial 49
to send a flash to the telephone company. This may be required for some
custom calling features or CENTREX lines.
Note: Flash is not available on an ISDN circuit.
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5
CALLING YOUR SYSTEM OPERATOR
INTERCOM CALLS
• Lift the handset and dial 0 to call your system operator or group of op-
erators.
CALLING OTHER STATIONS
• If you want to call a specific operator, dial that person’s extension
number.
• Lift the handset.
• Dial the extension number or group number.
• Wait for the party to answer.
• If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto Answer.
• Begin speaking immediately after the tone.
• Finish the call by replacing the handset.
ANSWERING INTERCOM CALLS
• Lift the handset and you are automatically connected to the ringing
call.
• Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
• Hookflash, receive transfer tone, dial 44, receive transfer tone and
hang up.
• When the busy station becomes free, your telephone will ring.
• Lift the handset to automatically call the now idle station.
NOTE: You have 30 seconds to answer or the callback will be canceled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want
to wait for a callback:
• Hookflash, receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before answer-
ing your camp-on.
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7
TRANSFERRING CALLS
CALL PROCESSING
Transfer is used to send any call to another extension in one of two ways.
You can perform a screened transfer by informing the other extension who
is calling or you can perform a blind transfer without notification.
HOLDING CALLS
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear ringing—OR—wait for the party to answer
and advise the party of the call and then hang up. If the transfer is
refused, you will be reconnected to the outside line when the station
hangs up or you can hookflash to return to the outside party.
• When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or re-
ceive a second call.
• To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
NOTE: After the inside party answers, you may alternate back and forth be-
tween the parties by hookflashing.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your
station.
TRANSFER WITH CAMP-ON
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.
When you are transferring a call to another station and it is busy, you may
camp the call on to this station:
• While you are speaking on a call, hookflash to receive transfer dial
tone and then dial an extension number. Your call is automatically put
on transfer hold.
• Hang up when you hear a busy signal. The called party will be alert-
ed that a call is waiting.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
TRANSFER CANCEL
• Lift the handset and dial 12 plus the extension number of the station
that placed the call on hold—OR—dial 12 plus the line number if you
know what it is.
If this feature has been activated on your system the Consultation Hold fea-
ture will not work. Instead, when you hookflash to return to the outside party
after initiating a transfer, the internal party will be dropped allowing you to
transfer the call to another destination. This is especially useful if the party
you originally tried to transfer to was busy or did not answer.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with
another extension:
TRANSFER RECALL
All calls that you have transferred (screened, unscreened and camped-on)
will automatically recall to your station if they are not answered in a pre-pro-
grammed period of time.
• Hookflash and receive transfer tone. Your call is placed on transfer
hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce, or the system has Transfer Cancel activated).
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9
CALL WAITING
If an outside call has been camped-on to your phone or another station is
camped-on to you:
FORWARD ALL CALLS
To forward all of your calls to another station:
• Lift the handset and dial 601 plus the extension or group number.
• You will receive camp-on tone indicating another call is waiting.
• Hookflash and then dial 11 to put the first call on hold.
• Hang up and the waiting call will ring.
• Receive confirmation tone and hang up.
To cancel Forward All Calls, lift the handset and dial 600—OR—dial another
forward code, e.g., 604.
• Lift the handset to answer.
• Complete this call by transferring it or hanging up.
• Lift the handset and then dial 11 to return to your first call.
FORWARD BUSY
To forward calls to another station when you are on the phone:
SETTING UP A CONFERENCE
You may conference five parties (you and four other parties) in any combi-
nation of outside lines and internal stations in any order.
• Lift the handset and dial 602 plus the extension or group number.
• Receive confirmation tone and hang up.
To cancel Forward Busy, lift the handset and dial 600—OR—dial another for-
ward code, e.g., 604.
• While you are engaged in a conversation, hookflash, receive transfer
tone and dial 46. You will receive conference tone.
• Make another call, either intercom or outside.
• After the called party answers, hookflash and receive conference tone.
• Make another call—OR—hookflash to join all parties.
• Repeat as necessary.
FORWARD NO ANSWER
To forward calls to another station when you do not answer:
• Lift the handset and dial 603 plus the extension or group number.
• Receive confirmation tone and hang up.
To drop a party from your conference call:
• Hookflash, receive confirmation tone and dial the extension or line
number that is to be dropped.
• Receive conference tone and dial 46 to rejoin the other parties.
To cancel Forward No Answer, lift the handset and dial 600—OR—dial an-
other forward code, e.g., 604.
FORWARD NO ANSWER/BUSY
NOTES: To leave the conference, hang up. Control will be passed to the first
internal station that was added. If there are no internal stations and you wish
to leave outside lines connected together in a trunk to trunk conference, fol-
low the instructions to drop a party and use your extension number. When
the parties on the outside lines hang up, the lines will release automatically,
proceding disconnect supervision is supplied by the telephone company.
To forward calls to another station when you do not answer or when you are
on the phone:
• Lift the handset and dial 604 plus the extension or group number.
• Receive confirmation tone and hang up.
To cancel Forward No Answer/Busy, lift the handset and dial 600—OR—dial
another forward code, e.g., 601.
FORWARDING YOUR CALLS
You may forward your calls to other stations or groups of stations. When they
are programmed, Forward All Calls will have priority over Forward Busy and
Forward No Answer conditions.
FORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where
you are now:
To clear all call forward conditions set at your station, lift the handset and dial
600.
• Dial 605 plus your extension number.
• Receive confirmation tone and hang up.
NOTE: It is not necessary to clear call forwarding to change your selection;
simply enter a new forward command.
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11
If you want a specific extension’s calls forwarded to your phone (Remote Call
Forward):
NETWORK FORWARDING
If you system is equipped with the LE version of software, and your system
is networked with another system, there are 3 types of forwarding that must
be used when you want to forward calls to a station that is located in anoth-
er system on your network. These forwarding types are described below.
• Dial 605 plus the desired extension number.
• Receive confirmation tone and hang up.
To cancel Forward Follow Me, lift the handset and dial 600—OR—dial anoth-
er forward code, e.g., 601.
FORWARD TO AN EXTERNAL NUMBER
CALL FORWARD UNCONDITIONAL
To forward calls to a number outside of your business:
To forward all your calls to a station in another system on your network:
• Lift the handset to go off-hook then dial 15102.
• Dial the outside line access code followed by the telephone number.
• Wait and listen for confirmation tone and hang-up.
• Lift the handset and dial 608 plus the extension or group number.
• Receive confirmation tone and hang up.
To cancel Call Forward Unconditional, lift the handset and dial 600—OR—
dial another forward code, e.g., 604.
NOTE: External Call Forward will cancel all other call forwarding instructions.
FORWARD DND
CALL FORWARD BUSY
To forward your phone when you activate DND.
To forward calls to a station in another system on your network when you are
on the phone:
• Dial 607 plus the extension number or group number.
• Receive confirmation tone and hang up.
• Lift the handset and dial 609 plus the extension or group number.
• Receive confirmation tone and hang up.
STATION CALL PICKUP
To cancel Call Forward Busy, lift the handset and dial 600—OR—dial anoth-
er forward code, e.g., 604.
To pick up (answer) a call ringing at another station:
• Lift the handset and dial 65 plus the extension number of the ringing
phone.
CALL FORWARD NO RESPONSE
To forward calls to a station in another system on your network when you do
not answer:
GROUP CALL PICKUP
To pick up (answer) a call ringing in any pickup group:
• Lift the handset and dial 60✱ plus the extension or group number.
• Receive confirmation tone and hang up.
• Lift the handset and dial 66 plus the desired group number 01–20.
NOTE: Station and group pickup features cannot be used to answer recalls
to a station, only new ringing calls and operator recalls.
To cancel Call Forward No Response, lift the handset and dial 600—OR—
dial another forward code, e.g., 604.
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PULSE TO TONE CHANGEOVER
DIALING FEATURES
When making an outside call on a dial pulse line, press #. All digits dialed
after the # will be sent as tones.
SPEED DIALING
You can dial a preprogrammed telephone number stored in the system-wide
speed dial list of numbers 500–999 or from your personal list of numbers
00–49.
• Lift the handset and dial 16.
• Dial the desired speed dial number.
• The telephone number is automatically dialed for you.
PROGRAMMING PERSONAL
SPEED DIAL NUMBERS
To program personal speed dial numbers:
• Lift handset to go offhook.
• Dial 15105 the next available speed dial bin number (e.g. 01), a trunk
or trunk group number and your speed dial digits.
• Listen for system dial tone and replace handset.
LAST NUMBER REDIAL
To redial the last telephone number you have dialed:
• Lift the handset and dial 19.
NOTE: Redial does not apply to intercom calls.
SAVE NUMBER WITH REDIAL
To save the number you have just dialed for later use:
• Before hanging up, hookflash, receive confirmation tone and dial 17.
To redial this saved number at any time:
• Lift the handset and dial 17. This step will select the same line and dial
the number for you.
This telephone number is stored in memory until you save another. When
you do, the new number will be saved and the old number will be erased.
NOTE: Save Number does not apply to intercom calls.
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RETRIEVING A PARKED CALL
PAGING AND MESSAGING
To retrieve a call that has been parked for you:
• Lift the handset.
• Dial 10 plus the station number that was announced. You will be con-
nected to the parked call.
MAKING AN INTERNAL PAGE
To make an announcement through the keyset speakers:
• Lift the handset.
• Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all
internal zones.
• After the brief attention tone, make the announcement.
SETTING A MESSAGE INDICATION
When you are calling another station and no one answers or you receive a
busy signal, you can set a message indication at that station. The MES-
SAGE key on keysets will flash and standard telephones will receive special
dial tone and light their message lamp if their phone is equipped with one
and they are on a 16DSL card.
MAKING AN EXTERNAL PAGE
To make an announcement through the external paging speakers:
• Hookflash and dial 43.
• Receive confirmation tone and hang up.
• Lift the handset.
• Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all
external zones.
• After the brief attention tone, make the announcement.
If the keyset you are calling is in the Auto Answer mode, you must use the
following procedure:
• Hang up for at least two seconds.
• Lift the handset.
• Dial 41 plus the extension number.
• Receive confirmation tone and then hang up.
ALL PAGE
To page all keysets and the external speakers at the same time:
• Lift the handset and dial 55 plus ✱.
• After the brief attention tone, make the announcement.
NOTE: A station can have up to and including five message indications. If
you receive dial tone instead of confirmation tone, there are already five
messages at this station. Try again later.
MEET ME PAGE/ANSWER
• Make a page by dialing 54 plus any zone and instruct the paged per-
son to dial 56.
RETURNING MESSAGES
When you see your message indicating lamp flashing if your phone is
equipped with one and your phone is connected to an 8MWSLI or a
16 MWSLI card or you lift the handset and receive special dial tone, anoth-
er station has left a message for you. To return messages:
• After completing the page, hookflash and remain off-hook until the
paged person dials 56 from any phone. The paged person will be au-
tomatically connected with you.
CALL PARK AND PAGE
• Lift the handset.
• Dial 43. The first station that left you a message will be called auto-
matically. If it is not answered, your message indication will remain.
• Repeat the prior step until all messages have been returned in the or-
der received.
When you have an outside call for someone who is not at his/her desk, you
can park the call and page the requested party:
• While in conversation, hookflash and dial 55. The call is automatically
parked at your station.
• Dial the desired page zone and make the announcement. Be sure to
include your station number, for example, “Mr. Smith, park 201.”
• Dial tone will return to normal when all messages have been returned.
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CANCELING A MESSAGE
CONVENIENCE FEATURES
You can cancel a message indication that you have left at another station.
• Lift the handset.
• Dial 42 plus the extension number of that station.
DO NOT DISTURB
Use Do Not Disturb (DND) when you want to block calls to your keyset.
To cancel all message indications left at your phone:
• Lift the handset and then dial 401.
• To cancel DND, lift the handset and then dial 400.
• Lift the handset and dial 42 plus your extension number.
• Replace the handset.
You are able to make calls while in the DND mode.
PROGRAMMED MESSAGES
ANSWERING THE DOOR PHONE
When your station is programmed to receive calls from the door phone:
When you will be away from your phone for any length of time, you may
leave a programmed station message. Display stations calling you will see
this message and be informed of your status or follow your instructions.
• You will receive three short rings repeatedly.
• Lift the handset and dial 48 plus any message code, 01–20 for M ver-
sion software or 01–30 for L/LE version software, listed on the back
of this user guide.
• Lift the handset and you will be connected to the door phone.
• If an electric door lock release is installed, hookflash, receive confir-
mation tone and dial 13 to release the lock.
• Listen for confirmation tone and hang up.
• To cancel this message, lift the handset and dial 48 plus 00.
CALLING THE DOOR PHONE
(ROOM MONITORING)
You can call the door phone and listen to what is happening outside or in
another room.
• Lift the handset and then dial the extension number of the door box.
• You will be connected to the door phone. You can listen or have a
conversation.
• If an electric door lock release is installed, hookflash, receive confir-
mation tone and dial 13 to release the lock.
ACCOUNT CODES
When it is equipped with optional equipment, your iDCS 500 system allows
calls to be charged to different accounts. You can enter an account code in
two ways. To enter an account code by interrupting the conversation:
• While on an outside call, hookflash, receive confirmation tone and
dial 47.
• Dial the account code (it may be a maximum of 12 characters includ-
ing ✱ and #).
• Hookflash to return to the conversation.
• If you make an error, repeat the procedure with the correct code. Only
the last account code dialed will be recorded.
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To enter an account code after the outside party hangs up.
To lock your station from making both internal and outgoing calls:
• After the outside party hangs up, hookflash, receive confirmation tone
• Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 2.
and then dial 47.
• Dial the account code (it may be a maximum of 12 characters includ-
• Listen for system dial tone and replace handset. Your station is now
locked from making both internal and outgoing calls.
ing ✱ and #).
To unlock your phone:
NOTE: If you wait for the outside party to hang up, you must complete this
procedure within ten seconds. You cannot repeat if you make a mistake.
• Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 0.
IN/OUT OF GROUP
• Listen for system dial tone and replace handset. Your station is now
unlocked.
If your station is assigned to a hunt group, this feature will allow you to dial
an access code plus the group number, e.g., 501, plus 0 to temporarily pre-
vent your station from receiving any group calls. You will still be able to
receive calls that are dialed directly to your station. To reenter the group, dial
an access code plus the group number, e.g., 501, plus 1.
CHANGING YOUR STATION
PASSCODE
To change your station user passcode:
LOCKING YOUR STATION
• Lift handset to go offhook then dial 15101
• Then dial your existing station passcode
• Then dial a new passcode (must be four digits)
• Listen for confirmation tone then replace the handset
1
2
0
LOCKED
OUTGOING
LOCKED
ALL CALLS
UNLOCKED
Make outside calls
YES
YES
NO
NO
NO
Receive outside
calls
YES
Make intercom
calls
YES
YES
YES
YES
NO
NO
Receive intercom
calls
To lock your phone from making outgoing calls:
• Lift handset to go offhook and dial 15100 plus your station passcode
(default 1234) then dial 1.
• Listen for system dial tone and replace handset. Your station is now
locked from making outgoing calls.
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PERSONAL SPEED DIAL NUMBERS
PERSONAL SPEED DIAL NUMBERS
CODE
NAME
TELEPHONE NUMBER
CODE
NAME
TELEPHONE NUMBER
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
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26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
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